Grievance Redressal Cell for students

The Grievance Cell is responsible for placing a mechanism for the redressal of student grievances in regards to student council activities and other allied nonacademic matters at a primary level. The mechanism in place by the cell is responsible for all complaints and difficulties submitted by the student community. Students are free to handover grievances to any member of the committee or is given the choice of dropping their written grievances in the complaint box placed in front of the library. Students can also register their complaints on the online Grievance Redressal Portal available below.

Grievance Management Mechanism:

The mechanism operates in three tiers – Tier I, Tier II, and Tier III.

Tier I (Class Teacher and Stream Coordinators): Initial grievances are addressed at the departmental level. Students are encouraged to approach class teachers and stream coordinators. Resolutions and details are recorded at the department level. Unresolved issues proceed to Tier II if the student is dissatisfied.

Tier II (HoD Level): Department heads address grievances not resolved at Tier I. Complaints and resolutions are documented at the department level. If the student remains dissatisfied, the issue is forwarded to Tier III.

Tier III (Grievance Redressal Cell): Unresolved issues from Tier I and II are escalated to the Grievance Redressal Cell. Ms. Reni serves as the Convenor and maintains records of complaints.